Language: A system of symbols used by people to communicate
Equivocal Language: Language that is imprecise and can have more than one meaning
Denotation:Explicit meaning found in the dictionary of a language community
Connotation: Implied meaning associated with a word
Euphemism: An expression used to soften the impact of its meaning
 
Nonverbal communication
Face and Eyes: Our face shows emotion and eyes can show our attention
Voice: Pitch, Quality, Volume, Intonation, Vocalized Pause
Touch: Haptics and range are used to show intimacy, and can be used to threaten based on physical differences
Clothing: Colors and styles can show how they view themselves and project it towards others
 
Proxemics: How space and distance communicate
Chronemics: How we interpret the use of time- tardiness, punctuality
Territoriality: the physical space over which we claim ownership
 
Ethos:the characteristic spirit of a culture, era, or community as manifested in its beliefs and aspirations.
Stages of Listening: Receiving, Attendint to, constructing meaning from, and responding to a message
Psychological noise: The emotional state or status that affects one's interpretation of a message
Empathic Listening: Identifying with the needs and attitudes of another and responding to them
 
Communication Climate: the setting in which communication is taking place, which can be affected by internal or external factors
Johari Window: Open, Blind, Secret, Unknown
Factors Causing Relationship deterioration: Circumscribing, Stagnating, Avoiding, Terminating
 
Expert Power: Power based on specialization and ability in a field
Legitimate Power: Power based on formal position in office or hierarchy
Coercive Power: Power based on the ability to take something away
 
Parliamentary Procedure: Rules of conduct in a decision-making group.
 
Two Kinds of Sexual Harassment
-Quid Quo Pro
-Oppressive Workplace
Three Cs
Comforter- Provides positive strokes and makes someone feel better.
Clarifier- Helps you sort your words out.
Confronter- Helps you make a decision but doesn't make it for you.
 
Campbell Notes
-Sensation
-Recall
-Imagination
-Purity
-Perspicuity
-Imagination
-Burden of Proof
 
Logical Fallacies: Hasty Generalization, False Cause, Either/Or, Straw Man, Ad Hominem
 
MOtivation Sequence
Proposition of Policy
Attention
Need
Satisfaction
Visualization
Action Appeal